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ServiceNow CSA Exam is a valuable credential for IT professionals who want to advance their careers in the field of IT service management. ServiceNow Certified System Administrator certification is recognized by organizations worldwide and is a testament to the candidate's expertise in ServiceNow administration. By passing the exam, candidates can demonstrate their commitment to excellence and their ability to effectively manage and configure the ServiceNow platform.

ServiceNow is a cloud-based platform that provides enterprise-level solutions for IT service management, IT operations management, and IT business management. It is used by organizations around the world to streamline their IT workflows and improve the efficiency of their IT operations. To become proficient in using ServiceNow, individuals can pursue the ServiceNow Certified System Administrator (CSA) Certification Exam.

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ServiceNow Certified System Administrator Sample Questions (Q516-Q521):

NEW QUESTION # 516
On a form header, what icon would you click to access Template features?

A. Paper clip
B. Stamp
C. Context Menu
D. More options (...)

Answer: D

NEW QUESTION # 517
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

A. Task Flows
B. Flows
C. Flow Diagrams
D. Action Sets
E. Action Sequences

Answer: B

Explanation:
Thecorrect answer is "Flows", which refers toFlow Designerin ServiceNow.
Flow Designeris ano-code/low-code automation toolthat allows users to automatebusiness logicfor a specific application or process, such as:
Approvals
Task creation
Notifications
Record operations(such as updating or deleting records)
AFlowis a sequence of automated actions that are triggered by specific events.
It ispart of Flow Designer, which is themodern alternative to the legacy Workflow Engine.
It providestrigger-based execution, meaning it can run when a record is created, updated, or upon a specific condition.
B: Action Sequences(Incorrect)
No such term exists in ServiceNow.
C: Action Sets(Incorrect)
No such feature exists in ServiceNow.
D: Task Flows(Incorrect)
This is not a term used in ServiceNow automation.
E: Flow Diagrams(Incorrect)
While Flow Designervisually representsflows, there isno feature named "Flow Diagrams"in ServiceNow.
Flow Designer Overview:https://docs.servicenow.com/bundle/utah-automation/page/administer/flow-designer
/concept/flow-designer.html
How to Create and Use Flows:https://docs.servicenow.com/en-US/bundle/utah-automation/page/administer
/flow-designer/task/t_CreateFlow.html
Why "Flows" is the Correct answer:Explanation of Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 518
Groups are stored in what table?

A. Groups [sys_user_groups]
B. Group [sn_sys_user_group]}
C. User Group [user_groups]
D. User Groups [sn_user_groups]
E. Group [sys_user_group]

Answer: E

NEW QUESTION # 519
Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
B. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
C. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
D. Use the Baseline Update Set to store the contents of items after they are changed the first time

Answer: A

Explanation:
Update Setsin ServiceNow are used tocapture customizations and configurationsmade in an instance, allowing these changes to be moved between instances (e.g., from development to test or production). ServiceNow provides best practices to ensure smooth migration and avoid issues with missing or conflicting updates.
What is an Update Set?
AnUpdate Setis a collection of customizations (e.g., changes to forms, scripts, workflows, business rules) that can be moved from one instance to another.
Ittracks changesin a controlled way, preventing accidental loss of configurations.
Why Avoid Using the Default Update Set?
TheDefault Update Setis automatically used when no other update set is selected.
It captures changesbut should never be used for instance-to-instance migrationsbecause:
Itcannot be exported.
It contains system changes that arenot logically grouped.
It can causeinconsistencies and missing dependencieswhen moving updates.
Instead, administrators shouldcreate a named Update Setfor specific development work.
Understanding Update Sets in ServiceNow:
Why Answer "A" is Correct:##"Avoid using the Default Update Set as an Update Set for moving customizations from instance to instance." This follows ServiceNow'sbest practicesfor managing Update Sets.
Using theDefault Update Setcan lead tomissing updates, conflicts, and untracked changes, making migrations unreliable.
Why the Other Answers Are Incorrect:B. "Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions." Incorrectbecause ServiceNowrecommends that instances be on the same versionbefore applying Update Sets.
If instances are ondifferent versions, the Update Set may includeincompatible changes, causing failures.
C: "Use the Baseline Update Set to store the contents of items after they are changed the first time." Incorrectbecause there is no such thing as a "Baseline Update Set" in ServiceNow.
ServiceNowdoes not automatically create a backup of original configurations-administrators should manually create an Update Set before making changes.
D: "Once an Update Set is closed as 'Complete,' change it back to 'In Progress' until it is applied to another instance." Incorrectbecausea completed Update Set should not be reopened.
Once markedComplete, an Update Set isready for export and migration. Reopening it can causedata integrity issuesand confusion in version control.
ServiceNow CSA Study Guide - Update Sets & Configuration Management
ServiceNow Docs: Best Practices for Update Sets(ServiceNow Documentation) ServiceNow Docs: Moving Customizations with Update Sets References from the Certified System Administrator (CSA) Documentation:

NEW QUESTION # 520
When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A. Mapping fields using an SLA
B. Mapping fields using a Field Map
C. Mapping fields using the Import Log
D. Mapping fields using Transform History

Answer: B

NEW QUESTION # 521
......

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